Challenges
A public utility company has one of the largest telecommunications networks in the world, spanning 10,000 miles north to south. The company provides service in every corner of this large area, which means constantly communicating with a number of remote, unstaffed plants.
In the past, the company leveraged a leased line from a local telephone supplier. Unfortunately, phone companies have started ripping up these copper circuits, meaning they needed a new solution.
This company was faced with a choice: spend a fortune to lay their own fiber-optic cable, or find a way to continue using their legacy equipment. To make that happen, a lot of things need to work in concert. The incoming signal was HDLC, and it had to be handled in a specific way– completely invisible to the outside world.
They started looking for solutions, and that’s where Engage Communication came in.
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